Summary

We are seeking a knowledgeable and customer-focused Rental Equipment Consultant to join our team. The ideal candidate will be responsible for assisting clients with their equipment rental needs, providing expert advice, and ensuring a seamless rental experience. This position involves visits to customer sites and office work.

Responsibilities

Sales and Business Development

• Identify and target potential clients through research, networking, and cold calling, within the assigned territory.
• Identify opportunities to upsell and cross sell additional products and services and provide tailored solutions.
• Build and maintain strong relationships with customers to encourage repeat business and referrals

Customer Engagement

• Greet and assist clients in person, over the phone, and via email, providing information on available rental equipment.
• Assess customer needs and recommend appropriate equipment solutions.
• Provide detailed explanations of equipment operation, safety protocols, and rental terms.
• Provide exceptional customer service, addressing client inquiries, concerns.

Contract and Documentation

• Prepare quotations, rental agreement and other necessary documentation.
• Review and explain rental terms and conditions to customers.
• Collaborate with the sales team and other departments to ensure seamless order processing, billing and delivery.

Additional Responsibilities

• Perform other duties as assigned by management.
• Flexibility to take on new tasks as business needs evolve.
• Assist with special projects and other duties as needed.

Qualifications & Skills

• Proven experience in equipment rental and customer service roles, preferably in the heavy equipment construction industry.
• Strong knowledge and technical understanding of various rental heavy equipment and machinery used in construction, including operation, maintenance and specifications.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build and maintain long-term customer relationships.
• Self-motivated, with the ability to work independently and manage a territory effectively.
• Time management and organize skills to handle multiple priorities and deadlines
• Problem-Solving skills and ability to handle customer complaints professionally and efficiently.
• Proficiency in computer use and Microsoft Office Suite.
• Valid driver’s license and passport.
• Written and spoken in French and English (as some of our suppliers are not native to Quebec, and some interprovince exchanges can occur).

Education

• High School Diploma is preferred, but not required based on experience.

Compensation

• Competitive base salary with commission and performance-based incentives

(guaranteed salary the first year)

• Benefits package including health insurance, retirement plans.
• Company vehicle, laptop and cellphone provided.